Day 1: 2:45 pm – 3:15 pm
One of Australia’s leading Experts in Service Leadership and Customer Service, Monique has worked 1000’s of individuals and teams, transforming customer service cultures.
As an published author and service thought leader, she’s been featured on Sky News, Sunrise, CEO World, The CEO Institute, Business Essentials Daily and Team Guru. Engaged by businesses such as ANZ, Coles, Origin, Mercedes, Monique knows that an empowered workforce to create the best customer experiences possible.
- Organisational transformation
- Human experience power
- Customer focused culture